We believe your data belongs to you and what happens to it should be up to you. At Carnforth Pharmacy we will always gain your consent to use your data (e.g. to order and process your prescriptions). We will never sell or share your data with anyone else without your consent. Please be aware that certain cookies may be used on this website to allow it to operate effectively.
Our Privacy Notice describes the categories of personal data we process and for what purposes.
Introduction and summary
At Carnforth Pharmacy we know that your personal information is important to you. That’s why whenever we process it, we only use what we need to, and we do everything we can to ensure it is appropriately protected.
This notice explains the situations where we may process your personal data and the steps we take to protect it. In summary:
Updating this notice
Who are we?
Carnforth Pharmacy is the trading name for the company Live Fell Ltd. When we say ‘we’ or ‘us’ we mean this company.
How can you contact us?
By email at firstname.lastname@example.org
By post to:
9 Market Street
If you specifically want to contact our Data Protection Officer, you can do so by emailing email@example.com Alternatively, you can write to them at:
Data Protection Officer
9 Market Street
What if you need to complain about how we have used your personal information?
You can make a complaint about how we have used your personal information to us by contacting our Data Protection Officer (using the details above).
You are also entitled to complain to the Data Protection Supervisory Authority – which in the UK is the Information Commissioner’s Office (ICO). You can find their contact details at https://ico.org.uk
What are your privacy rights and how can you exercise them?
Under law, you have the following rights:
To exercise any of these rights, email us at firstname.lastname@example.org or by letter to:
9 Market Street
Exercising your rights is free and we will respond to any request as quickly as we can. Under current law, we have up to a calendar month to respond to any request. We will endeavour to meet this but if we can’t, we’ll contact you to explain why and confirm when your request will be processed.
What personal information do we collect and how is it used?
What we collect and how we use it depends on how you interact with us and the specific services you’ve requested. This is outlined below.
Who do we share your personal information with?
In the previous section we described particular instances where we share your personal information with others. There are also other third parties that we use to deliver services to you. In this section, we have summarised the categories of third parties who we may share your data with.
How long will we keep your personal information?
We will retain your personal information for as long as we are legally or contractually required to do so, or for a period which is justifiable to meet our business needs. The exact retention period varies depending on the type information and purpose for use, if you require any further information on retention periods please contact us at email@example.com
Marketing and profiling
If you have given your consent, we will contact you about the products and services we offer. Our expert pharmacists also produce advice, tips and useful information to help keep you healthy, which we may send to you if you have requested it.
We will send these communications to you by email, post or SMS text, depending on what you signed up to. Every marketing communication we send will include instructions on how to opt-out. At any time, you can change your marketing preferences by emailing firstname.lastname@example.org or sending a letter to: Data Protection Officer, Carnforth Pharmacy, 9 Market Street, Carnforth, LA5 9JX.
The marketing we send to you may be tailored to make it more relevant. This is done by analysing the data we hold on you (e.g. services previously used, age, address, previously stated health and wellbeing interests) to create a profile. If you want to receive marketing from us, but do not want this to be tailored then you can object to the profiling as described under “What are your privacy rights and how can you exercise them?” Alternatively, unsubscribing from marketing will also cease the profiling activity we conduct.
If you have consented to marketing, you may also receive adverts from us online and on social media. We send pseudonymised data to companies such as Facebook to do this. This means we send the data in a way that only the intended end user (e.g. Facebook) can understand. We may also use your data to build profiles and/or custom audiences. When we do this, we anonymise your data. This means we send your data to platforms (e.g. Facebook) in a way that means you cannot be identified by it.
We only work with companies who take privacy as seriously as we do.
Keeping you up to date
In order to deliver our services to you, it is necessary to contact you using the contact mechanisms you have given us. This may be by issuing an email to confirm your order, sending an SMS message to confirm a delivery slot, calling you to discuss an issue with your order or for other similar reasons. These communications are necessary, and we will use whichever communication method we can to ensure we provide you with the information you need. You can inform us of particular communication preferences (e.g. email rather than phone call) and we will endeavour to follow your preferred mechanism. However, we reserve the right to use any contact information we have to deliver necessary information to you.
What are Cookies?
When you visit our website, the following categories of cookies may be set in your browser:
Strictly Necessary cookies
These cookies are essential in order to enable you to move around a site and use its features. Without these cookies, services you have asked for cannot be provided.
These cookies allow websites and applications to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features.
We may use information collected from functional cookies to identify user behaviour and to serve content based on your profile. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the Internet outside our site.
These cookies collect information so that we can analyse how our visitors use our site. These cookies don’t collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our site works.
In order to keep our website services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use the site.
Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes, and it helps us to analyse patterns of user activity and to develop a better user experience.
Web analytics data and cookies cannot be used to identify you – they do not contain personal information such as your name or email address.
Like most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We do not link this automatically collected data to other information we collect about you.
These cookies record your visit to our site, the pages you have visited, and the links you have followed. We, and third parties, use this information to make our site, and the advertising on it, more relevant to you.
Advertisements displayed on our site may be provided through an advertising-management company. When you view a web page that contains advertising provided by an advertising-management company, that company may place a cookie on, or collect a cookie from, your device (if you have enabled cookies).
We use targeting cookies to display internet-based adverts when you are using social media sites, like Facebook. This allows us to create custom audiences and tailor adverts based on your browsing experience with us. We do not share any of your personal information with social media sites (like Facebook).
To block cookies in Google Chrome:
Open a Google Chrome tab
Click on the 3 dots in the right-hand corner
Click on Settings
Click on Privacy and Security
Select Cookies and other site data
You will then see a number of options available for blocking cookies
To block cookies in Internet Explorer (IE):
Open an IE browser tab
Click on the Cog icon in the top right corner
Select Internet Options
Click on the Privacy tab
Click on the Advanced button
You will then be given options to select to either ‘Accept’, ‘Block’ or ‘Prompt’ first party (Carnforth Pharmacy) and third-party cookies (i.e Google, Facebook)
For more information about how to change your browser settings, go to www.aboutcookies.org. However, doing so is likely to limit the functions of our site. For information on how to do this on your mobile phone browser, please see the manual for your phone.
External links and promotional material provided by third party organisations are made available on this website in good faith and for the purposes of promoting the aims and values of Carnforth Pharmacy, namely the health and wellbeing of the community in which we operate. These third party sites and promotional materials are not created by us and so any content remains under the authorship of the respective organisations. Unless explicitly stated, Carnforth Pharmacy does not endorse these organisations over any competitors they may have, nor do we influence or contribute to the content provided – they are shared as examples of facilities available for your personal or community benefit. Carnforth Pharmacy does not therefore accept liability for any issues you may encounter in connection with the third party organisation’s content, their services provided to you or their use of your personal data.